Patriot Consulting SMS Terms & Conditions

1. SMS Program Description

Patriot Consulting Technology Group LLC (Patriot Consulting, we, our, or us) operates an SMS text messaging program to communicate important information to clients, prospects, and registered users who have opted in to receive text messages from us. By providing your mobile phone number and opting in - via web form, verbal consent, or other enrollment method - you agree to receive text messages from Patriot Consulting at the mobile number you provided. Consent is not a condition of purchase.

2. Types of Messages You May Receive

Depending on your relationship with Patriot Consulting, you may receive one or more of the following categories of messages:

• Security alerts and incident notifications: alerts about cybersecurity incidents, active threats, or critical vulnerabilities affecting your environment (MXDR365 clients).
• Service and audit updates: status updates related to your SecureShield365 audit, deliverable readiness, or scheduled assessment activities.
• Account and onboarding reminders: reminders about pending actions, credential submissions, or scheduled onboarding calls.
• Appointment and meeting confirmations: confirmations and reminders for scheduled consultations, business reviews, or technical calls.
• Billing and renewal notices: notices related to Microsoft license renewals, subscription renewals, or outstanding invoices.
• Product and service announcements: updates about new Patriot Consulting services, webinars, training events, or Microsoft program changes relevant to your account.
• Survey and feedback requests: occasional requests for feedback on services you have received.
• One-time passcodes: verification codes for account access or identity confirmation when applicable.

3. Message Frequency

Message frequency varies based on your service tier and account activity. Typical cadence by program is shown below. During an active security incident or critical threat situation, you may receive additional messages above the standard cadence. Patriot Consulting will never send unsolicited marketing messages unrelated to your account or services.

• MXDR365 clients may receive up to 5 messages per month, with additional messages during active security incidents.
• SecureShield365 audit clients may receive up to 4 messages per active engagement.
• General clients may receive up to 2 messages per month.
• Transactional and one-time passcode messages are sent as needed per session.

4. Message and Data Rate Notice

Message and data rates may apply. You are responsible for any charges imposed by your mobile carrier for sending and receiving text messages. Patriot Consulting does not charge any fee for its SMS program. Please contact your mobile carrier if you are unsure about your plan's text messaging rates. Patriot Consulting is not responsible for any charges, fees, or surcharges imposed by your wireless carrier.

5. How to Opt In

You may opt in to receive SMS messages from Patriot Consulting by completing a web form or contact form that includes an SMS opt-in checkbox, by verbally consenting during a sales or onboarding call, by replying START, YES, or SUBSCRIBE to an initial outreach message, or by enrolling through a Patriot Consulting client portal. By opting in, you confirm that you are the account holder or authorized user of the mobile number provided and that you are 18 years of age or older.

6. How to Opt Out

You may opt out at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, or QUIT to any message you receive from us. You may also email [email protected] to request removal from SMS communications. After texting STOP, you will receive one final confirmation message from Patriot Consulting verifying your opt-out, and no further messages will be sent unless you opt back in. To resubscribe, text START to the same number. Opting out of SMS does not affect other communications such as email.

7. HELP Information

Reply HELP to any message to receive an automated response from Patriot Consulting with support contact information. For assistance, email [email protected] or call (844) 560-4630. To opt out, reply STOP. Message and data rates may apply.

8. Privacy

Your mobile phone number will only be used to send messages as described in these Terms and Conditions. Patriot Consulting will not sell, rent, share, or transfer your mobile phone number to third parties for their own marketing purposes. Mobile opt-in information will not be shared with third parties for marketing purposes. For complete information on how we collect, use, and protect information obtained through our SMS program, please review the Patriot Consulting SMS Privacy Policy linked below. Our practices comply with applicable federal and state laws, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.

9. Customer Support Contact

Patriot Consulting Technology Group LLC, 17192 Murphy Ave #14067, Irvine, California 92623-4067. Email: [email protected]. Phone: (844) 560-4630. Web: www.patriotconsultingtech.com. Patriot Consulting Technology Group reserves the right to modify these Terms and Conditions at any time. Continued participation in the SMS program after changes constitutes acceptance of the updated terms.